Privacy policy

This Privacy Policy explains how VITRON INDIA PRIVATE LIMITED, trading as Wellnesss Wave India ("WWI", "we", "us" or "our"), collects, uses, stores, shares and otherwise processes personal data when you use our website, mobile application, telephone or WhatsApp channels, book or receive a service, make a payment, attend an event, participate in a wellness assessment or otherwise interact with WWI.

This policy should be read together with any treatment consent, booking terms, package terms or other notice presented to you at the point where personal data is collected.

For privacy questions, personal-data requests or grievances, please contact:

Privacy & Grievance ContactVITRON INDIA PRIVATE LIMITED (trading as Wellnesss Wave India)B-1, Binary Work, Plot No. 181/32, Industrial Area Phase 1, Chandigarh - 160002, IndiaEmail: info@wellnessswave.comPhone/WhatsApp: +91 90411 36711 / +91 77175 57322Contact hours: Monday to Saturday, 10:00 AM to 7:00 PM ISTWWI will acknowledge and handle privacy grievances through this contact point in accordance with applicable law.

• • Identity and contact details, including name, mobile number, email address, city, pincode and service address.
• • Account and booking details, including appointment history, selected treatments, package usage, preferred time slots, booking status and communications relating to appointments.
• • Consultation and treatment-suitability information voluntarily provided by you, including skin concerns, allergies, sensitivities, active skin conditions, recent cosmetic or dermatological procedures, relevant medication information, pregnancy or breastfeeding status and treatment notes.
• • Photographs, videos or other media where separately authorised for treatment records, testimonials, before-and-after content, education or marketing.
• • Payment and transaction information, such as amount, payment status, transaction reference, invoice details and refund status. Full card, UPI PIN, CVV or OTP credentials should not be collected by WWI.
• • Communications sent through WhatsApp, telephone, email, app, website forms, social channels or customer support.
• • Technical and usage information generated through the website or app, such as device, browser, IP address, app version, logs, cookies, SDKs and analytics information, to the extent actually implemented.
• • Wellness-assessment information where you voluntarily use a WWI wellness assessment service, including the output of a non-medical wellness assessment device.

• • Directly from you when you create an account, make or manage a booking, complete a consultation, contact us or purchase a service or product.
• • From WWI technicians or authorised team members who record information necessary to deliver, document or follow up a service.
• • Through the WWI website, app and supporting technology providers.
• • Through WhatsApp, telephone or other channels you choose to use to communicate with WWI.
• • From payment service providers in connection with payments, failed transactions, refunds and reconciliation.
• • From authorised partner, event or referral channels where you have asked to receive a WWI service or have otherwise authorised the transfer.

• • To create and administer accounts and provide website or app functionality.
• • To display service availability and manage bookings, technician allocation, rescheduling, cancellations, packages and customer support.
• • To carry out pre-service consultation and assess whether a cosmetic beauty or wellness service is suitable, needs modification, should be postponed or requires escalation.
• • To process payments, refunds and invoices and to comply with accounting and tax obligations.
• • To send booking confirmations, reminders, technician-arrival information, aftercare and service communications.
• • To manage complaints, adverse reactions, safety issues, fraud, misuse, security incidents and legal claims.
• • To maintain service quality, technician accountability, hygiene and safety records.
• • To improve WWI services and digital experiences using appropriately limited information.
• • To send marketing where permitted and, where required, where consent has been obtained. You can withdraw or opt out through the method provided or by contacting WWI.
• • To comply with applicable legal, regulatory, tax, accounting and consumer-protection obligations.

Some consultation information may be sensitive in nature because it can relate to medication, pregnancy, allergies, skin conditions, recent procedures or other matters relevant to treatment safety. WWI should collect only information reasonably necessary for the service and restrict access to authorised persons who need it for treatment, safety, support, administration or legal purposes.

WWI technicians do not use this information to diagnose medical conditions. WWI's at-home treatments are cosmetic beauty and wellness services and are not a substitute for medical diagnosis or treatment.

WWI's current operational policy is that independent app accounts, bookings and device-led at-home facial services are for customers aged 18 or over. This avoids inconsistent under-age rules across the different devices and technologies used in WWI protocols.

A separate treatment for a person under 18 should not be offered unless WWI has first approved an under-18 protocol for that service, verified the applicable manufacturer instructions, obtained the required parent or lawful guardian consent, and completed any additional clinical or legal review considered necessary.

If you communicate with WWI through WhatsApp, telephone or another messaging service, WWI may process your mobile number, profile information made available by the service and the content of your communications. The communications provider may separately process information under its own terms and privacy policy.

WWI may use WhatsApp for appointment coordination, confirmations, customer support, payment-link sharing and other service communications. Marketing communications should be sent only where permitted and with any consent required by law.

Payments may be processed by third-party payment service providers. WWI may receive the transaction amount, status, reference number and related reconciliation information. Customers should never be asked to provide a card PIN, CVV, UPI PIN, OTP or online-banking password to a WWI technician or team member.

WWI's payments are processed by Razorpay. WWI receives the transaction amount, status and reference number, and does not store card, UPI or online-banking credentials.

• • WWI technicians and authorised employees or contractors who require the information to provide or support a service.
• • Hosting, app, CRM, analytics, communications, payment, customer-support and other vendors supporting WWI's operations.
• • Professional advisers, auditors, insurers and consultants where reasonably necessary.
• • A dermatologist or other qualified professional where a consultation or safety escalation is requested, authorised or otherwise permitted.
• • Government authorities, regulators, courts, law-enforcement agencies or other persons where required or permitted by law.
• • Parties involved in a lawful corporate restructuring, investment, acquisition, financing or sale, subject to appropriate safeguards.

WWI does not sell personal data to advertisers.

WWI will retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, treatment and safety records, customer support, payment and tax records, dispute resolution and legal claims.

WWI will use reasonable technical and organisational safeguards appropriate to the nature of the information handled. Measures should include role-based access, secure account administration, confidentiality obligations, restricted access to consultation records, device and password controls, vendor due diligence and incident-response procedures. No electronic system can be guaranteed to be completely secure.

Depending on the law in force and applicable to the relevant processing, you may have rights to receive information about processing, seek correction or updating, request erasure in applicable circumstances, withdraw consent where processing is based on consent, nominate another person in circumstances provided by law, and raise a grievance.

Requests can be made through the Privacy & Grievance Contact at info@wellnessswave.com. WWI may verify your identity before acting on a request. Withdrawal of consent does not affect processing lawfully carried out before withdrawal and may affect WWI's ability to provide a service that requires the relevant information.

WWI's website or app may use cookies, analytics tools, software development kits, push-notification services or similar technologies for essential functionality, security, performance and analytics.

At present the WWI website sets no tracking cookies and runs no analytics. The WWI app uses crash and error reporting with personal data filtered out, and push-notification services. If WWI adds analytics or advertising tools, this section and any cookie notice will be updated to name them.

Some providers used by WWI may process or store data outside India. WWI will handle cross-border processing in accordance with applicable Indian law and any restrictions or requirements notified by the Government of India.

WWI's website, app or communications may link to or integrate with third-party services. Those third parties may have their own terms and privacy practices. WWI is not responsible for an independent third party's processing outside WWI's control.

WWI may update this Privacy Policy to reflect changes in law, vendors, technology, services or business practices. The current version should display its effective date, and users should be informed of material changes where required.

This policy is intended to be reviewed against applicable Indian privacy and information-technology law, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 as their provisions come into force, together with other applicable rules and obligations.